ISO 14001:2015 Environmental management systems – Requirements with guidance for use
The organization shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of the environmental management system.
Resources are needed for the effective functioning and improvement of the environmental management system and to enhance environmental performance. Top management should ensure that those with environmental management system responsibilities are supported with the necessary resources.
Internal resources may be supplemented by (an) external provider(s).
Resources can include human resources, natural resources, infrastructure, technology and financial resources. Examples of human resources include specialized skills and knowledge. Examples of infrastructure resources include the organization’s buildings, equipment, underground tanks and drainage system.
7. 2 Competence
The organization shall:
NOTE Applicable actions can include, for example, the provision of training to, the mentoring of, or the re-assignment of currently employed persons; or the hiring or contracting of competent persons.
The organization shall retain appropriate documented information as evidence of competence
The competency requirements of this International Standard apply to persons working under the organization’s control who affect its environmental performance, including persons:
a. whose work has the potential to cause a significant environmental impact;
b. who are assigned responsibilities for the environmental management
system, including those who:
The organization shall ensure that persons doing work under the organization’s control are aware of:
Awareness of the environmental policy should not be taken to mean that the commitments need to be memorized or that persons doing work under the organization’s control have a copy of the documented environmental policy.
Rather, these persons should be aware of its existence, its purpose and their role in achieving the commitments, including how their work can affect the organization’s ability to fulfill its compliance obligations.
The organization shall establish, implement and maintain the processes needed for internal and external communications relevant to the environmental management system, including:
When establishing its communication process(es), the organization shall:
The organization shall respond to relevant communications on its environmental management system.
The organization shall retain documented information as evidence of its communications, as appropriate.
7.4.2 Internal communication
The organization shall:
7.4.3 External communication
The organization shall externally communicate information relevant to the environmental management system, as established by the organization’s communication process(es) and as required by its compliance obligations.
Communication allows the organization to provide and obtain information relevant to its environmental management system, including information related to its significant environmental aspects, environmental performance, compliance obligations and recommendations for continual improvement.
Communication is a two-way process, in and out of the organization.
When establishing its communication process(es), the internal organizational structure should be considered to ensure communication with the most appropriate levels and functions. A single approach can be adequate to meet the needs of many different interested parties, or multiple approaches might be necessary to address specific needs of individual interested parties.
The information received by the organization can contain requests from interested parties for specific information related to the management of its environmental aspects, or can contain general impressions or views on the way the organization carries out that management. These impressions or views can be positive or negative. In the latter case (e.g. complaints), it is important that a prompt and clear answer is provided by the organization. A subsequent analysis of these complaints can provide valuable information for detecting improvement opportunities for the environmental management system.
For information on communication as part of managing change, see Clause A.1. For additional information on communication, see ISO 14063.
7.5 Documented information
The organization’s environmental management system shall include:
NOTE The extent of documented information for an environmental management system can differ from one organization to another due to:
7.5.2 Creating and updating
When creating and updating documented information, the organization shall ensure appropriate:
7.5.3 Control of documented information
Documented information required by the environmental management system and by this International Standard shall be controlled to ensure:
For the control of documented information, the organization shall address the following activities as applicable:
Documented information of external origin determined by the organization to be necessary for the planning and operation of the environmental management system shall be identified, as appropriate, and controlled.
NOTE Access can imply a decision regarding the permission to view the documented information only, or the permission and authority to view and change the documented information.
A.7.5 Documented information
An organization should create and maintain documented information in a manner sufficient to ensure a suitable, adequate and effective environmental management system. The primary focus should be on the implementation of the environmental management system and on environmental performance, not on a complex documented information control system.
In addition to the documented information required in specific clauses of this International Standard, an organization may choose to create additional documented information for purposes of transparency, accountability, continuity, consistency, training, or ease in auditing.
Documented information originally created for purposes other than the environmental management system may be used. The documented information associated with the environmental management system may be integrated with other information management systems implemented by the organization. It does not have to be in the form of a manual.